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CVE-2025-40551: SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

CVE-2025-40551 is rated critical with a CVSS v3.1 base score of 9.8 and affects SolarWinds Web Help Desk. Per its scoring, it can be exploited over the network, without authentication, without any user interaction. The scored impact on confidentiality, integrity and availability is the highest available. CISA added it to its Known Exploited Vulnerabilities catalog on 2026-02-03, which means exploitation in the wild has been observed.

Vulnerability description

SolarWinds Web Help Desk was found to be susceptible to an untrusted data deserialization vulnerability that could lead to remote code execution, which would allow an attacker to run commands on the host machine. This could be exploited without authentication.

Severity breakdown

CVSS v3.1 9.8: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

  • Attack vector: Network. Exploitable remotely over the network, with no need for local or physical access.
  • Attack complexity: Low. No special conditions; the attack can be repeated reliably.
  • Privileges required: None. No account or prior access is needed.
  • User interaction: None. No action from any user is needed.
  • Scope: Unchanged. Impact stays within the vulnerable component.
  • Confidentiality impact: High. Total loss of confidentiality; sensitive data can be fully disclosed.
  • Integrity impact: High. Total loss of integrity; data or system state can be fully modified.
  • Availability impact: High. Total loss of availability; the component can be shut down.

Underlying weakness

CWE-502: Deserialization of Untrusted Data

The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.

Affected products

  • Solarwinds Web Help Desk: before 2026.1

References