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CVE-2025-2776: SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability

CVE-2025-2776 is rated critical with a CVSS v3.1 base score of 9.8 and affects SysAid SysAid On-Prem. Per its scoring, it can be exploited over the network, without authentication, without any user interaction. The scored impact on confidentiality, integrity and availability is the highest available. CISA added it to its Known Exploited Vulnerabilities catalog on 2025-07-22, which means exploitation in the wild has been observed.

Vulnerability description

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

Severity breakdown

CVSS v3.1 9.8: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

  • Attack vector: Network. Exploitable remotely over the network, with no need for local or physical access.
  • Attack complexity: Low. No special conditions; the attack can be repeated reliably.
  • Privileges required: None. No account or prior access is needed.
  • User interaction: None. No action from any user is needed.
  • Scope: Unchanged. Impact stays within the vulnerable component.
  • Confidentiality impact: High. Total loss of confidentiality; sensitive data can be fully disclosed.
  • Integrity impact: High. Total loss of integrity; data or system state can be fully modified.
  • Availability impact: High. Total loss of availability; the component can be shut down.

Underlying weakness

CWE-611: Improper Restriction of XML External Entity Reference

The product processes an XML document that can contain XML entities with URIs that resolve to documents outside of the intended sphere of control, causing the product to embed incorrect documents into its output.

Affected products

  • Sysaid: up to and including 23.3.40

References